Human Resource Management (HRM) Practices in the Public Service Delivery Sectors, Case Study of MORUWASA, Morogoro, Tanzania

  • Jonathan K. Shishiwa Institute of Accountancy Arusha, P. O. Box 2798, Arusha, Tanzania
  • Edson R. Ndyemalila Institute of Accountancy Arusha, P. O. Box 2798, Arusha, Tanzania
Keywords: Human Resource Management, Public services Policies and Practices, Legal Plans, Institutional Plans.


This study assessed how the key practice areas are executed in MORUWASA, Morogoro, Tanzania.  Organizations consider human resources as capital, asset and investment. Individuals have impact in the performance of an organization. However, few studies have examined how levers of HRM are carried out. This study confined itself to two models of HRM practices: The Marching Model and The Harvard Framework Model. The study used two research paradigms: positivism and phenomenology. It was largely descriptive and explanatory, and employed case study design. Qualitative and quantitative data were generated using focus group discussion, documentary review, questionnaires and interviews. The data were analysed using content analysis. The findings revealed that authorities were constrained by ministerial interferences and improper performance appraisal systems. Legal framework and institutional set up were in place but lacked a way for practicing HRM levers. The HRM practice areas were carried out in a policy vacuum. The policy prescriptions and gaps were acute where policies were in place. Employees’ perceptions on HRM practices were negative. The study concludes that employees were not recruited on the basis of equal opportunities and selection and promotion do not also consider gender. Performance Appraisal process did not discuss the issues of career aspiration and development plan and pay/benefits of the employees.  The study recommends Legal reforms, freedom of authorities from political interference, and capacity building for Human Resources.


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How to Cite
Shishiwa, J., & Ndyemalila, E. (2021, January 15). Human Resource Management (HRM) Practices in the Public Service Delivery Sectors, Case Study of MORUWASA, Morogoro, Tanzania. African Journal of Education,Science and Technology, 6(2), Pg 99-108. Retrieved from