The Role of Training in the Implementation of Total Quality Management in Secondary Schools in Eldoret East District, Kenya
Due to the increasing demand for quality in education, it has become necessary for schools to adopt modern management practices. It is now a requirement that educational institutions should have a strategic plan. Quality is a priority in organizations today and improving quality is one of the most important tasks addressed in many institutions. Kenyan schools have started to establish a quality sector so as to improve the quality and standards of secondary education and make their systems more effective. Recently, one philosophy has emerged in the concepts of quality and management, referred to as Total Quality Management. It is a management approach through which organizations can ensure achievement of success. However, to continuously keep improving on performance at all levels, training becomes a necessary tool. This study thus sought to establish the importance of training in the Implementation of Total Quality Management in secondary schools in Eldoret East District. The study was premised on the systems theory of organization. This theory states that schools operate as systems with many parts which are interdependent and interrelated. Survey research design was utilized. The target population was 450 out of which 150 respondents were selected using thetratified random sampling technique Data was collected using questionnaires with respondents beingprincipals, directors of studies and heads of departments.A total of 15 secondary schools in Eldoret East District participated in the study. The data from the field was analyzed using descriptive statistical methods such as frequencies and percentages. Tables, graphs and pie charts were used for presentation and interpretation of data. This paper aims at aiding the school heads to understand the need to adequately induct new teachers and train them so that they can understand the school mission/vision for quality service delivery. Quality services offered by schools will lead to constant improvement of the standards in a school. The study found out that training was regarded as a tool for improvement of service delivery and that most schools held in house training for prefects, heads of department, subject teachers and in some cases board of management. The study also established that training helps to improve quality in management of secondary schools in Eldoret East because it offers a platform for learning new ideas, knowledge and skills for teachers. This contributes to continuous improvement in the schools. The study recommends that schools should constantly review training needs and conduct continuous training to help individuals to keep abreast with changes and remain relevant. Schools should also factor in adequate finances for capacity building in their annual budgets.
Deming, W. E. (1986). Out of Crisis. Cambridge: Cambridge University Press.
Government of Kenya (1976). Report on the National committee on Educational Objectives and policies. Nairobi: Government Printers.
Government of Kenya (2006). Ministry of Education Strategic Plan. Nairobi. Government Printers.
Government of Kenya (2007). Ministry of Education Service Charter. Nairobi: Government Printers.
McCulloch, M. (1993). Total quality management: Its Relevance for Higher Education: Quality Assurance in Education1 (2).
Ministry of Education Strategic Plan 2006-2011.
Nina, B. & Maureen, B. (2006). Analyzing quality Audits in higher education Brookes e Journal of learning and teaching, 1 (2) (2005), 1–11